ClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data-driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey.
The Role
ClearOps is looking for an experienced After Sales Service Parts Planning expert to take ownership of our parts planning product. You will join a high efficacy Product organization as the responsible for our service parts planning product enabling OEMs and their dealers to effectively manage and drive efficiency in their parts supply business. This role requires extending the capabilities of our existing parts planning product enabling precise demand planning from the integrated data with cutting edge technologies, including AI, and shaping the future of parts planning for our growing customer base. The goal is to
guarantee the correct parts are available at the right time and place across complex service supply chains – driving time and cost savings from both OEMs and dealers.
Key Responsibilities
- Market Expertise: Act as the industry expert and identify trends, opportunities, and threats, adjusting the product strategy accordingly.
- Customer Centricity: Systematically analyze and prioritize customer needs and feedback to ensure the product maximizes their ROI.
- Product Strategy: Define and communicate a data-backed product strategy for our Service Parts Planning solution, aligned with the overall company goals.
- Product Roadmap and Outcomes: Define and track appropriate success metrics aligned to strategic goals, then plan and execute a product roadmap to achieve these goals.
- Product Lifecycle Management: Manage the entire product lifecycle from conception to launch and post-launch analysis, ensuring continuous improvement and innovation.
- Demand Planning and Order Management Quality: Ensure the accuracy and quality of the system when creating demand forecasts, setting optimal inventory levels, and executing automated orders to relevant OEM and dealer systems; minimizing stockouts.
- Stakeholder Collaboration: Work closely and collaboratively with OEMs, dealers, and internal teams to gather requirements, provide updates, and address urgent issues.